Enter your license plate to manage your vignette flatrate
Enter license plate
Code by email
Manage flatrate
Frequently Asked Questions
Everything you need to know about accessing your vignette flatrate – explained simply.
How can I cancel my flatrate?
Enter your registration country and license plate above and request a verification code. The code we send you by email takes you to your flatrate management page, where you'll find the "Cancel" button. Cancellation takes effect at the end of the current billing period, or at the end of the minimum term if one has been agreed. Until then, you can keep using your flatrate as usual.
What else can I do in the flatrate management?
In the flatrate management you can activate new vignettes and view your previous activations including the confirmation. The invoice portal lets you retrieve your invoices and change your payment method.
Do I need to enter my registration country or the toll country?
Your registration country – i.e. the country where your vehicle/license plate is registered. This is independent of which country or countries you need a vignette for.
Do I need a password or a customer account?
No. The verification code sent by email replaces login and password – you only need access to the inbox you used when purchasing the flatrate.
Can I cancel within the first 14 days?
Yes, the statutory 14-day right of withdrawal applies from the date the contract was concluded. Use the "Revoke contract" link at the bottom of your flatrate management page – it's visible for as long as the 14-day period is still running. Alternatively, an informal email to our support team is enough.
I didn't receive an email with the verification code – what now?
First check your spam/promotions folder. After a short wait you can request a new code via "Resend code". If the email still doesn't arrive, please contact our support team – we're happy to help.